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16255 Kensington Dr, Sugar Land, TX 77479

Spa And Salon Etiquette

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AMBIANCE
Our goal is to provide a relaxing and quiet atmosphere, please maintain a quiet level of conversation. Cellular phones and other electronic devices are prohibited in the spa area. Only clients receiving spa services will be allowed in the spa area. To ensure a healthy environment for our clients smoking is not permitted.

CHILDREN
To create a soothing atmosphere for each of our clients. Please make other arrangements for small children. This will allow for a more pleasant visit for you and others. Children are not allowed past the reception area unless receiving services.

APPOINTMENTS

We recommend making reservations for treatments and services at least one week in advance to allow for your desired appointment time. However, services are also available on a daily basis by appointment in limited time slots. We also recommend that you schedule your next appointment prior to leaving the spa. A credit card is required to guarantee all reservations. Genesis Day Spa & Salon cannot guarantee service for late arrivals. Guests whoarrive late will be charged "FULL VALUE" of the services scheduled.

CANCELLATION POLICY
Our technicians reserve their time for your appointment; a 24 hour cancellation notice is required for salon and spa services. A 48 hour
cancellation notice is required for groups of three or more. Canceling your appointment less than the specified time will result in a fee of fifty percent of the services scheduled. A "NO SHOW" will be charged full value of the services scheduled.

CHECK-IN
Please arrive for your appointment(s) 15 minutes prior to the scheduled starting time. This allows for sufficient time to fill out the appropriate client forms and for relaxation time prior to your services. Upon arrival you will receive a robe, sandals and an individual locker. Genesis Day Spa & Salon is not responsible for lost or stolen items.

MEDICAL CONDITIONS
If you are pregnant, have heart or circulatory problems or diabetes please avoid all heat treatments. We ask that you please inform your service provider of all medical conditions so we may provide you with the best treatment possible. Genesis Day Spa and Salon reserves the right to cancel any service(s) due to medical conditions that endanger the client or our technicians.

GIFT CERTIFICATES
Gift certificates are available for dollar amounts, individual services or spa packages and are valid up to one year from the purchase. Gift Certificates are not transferable, refundable or redeemable for cash. However they may be exchanged for other services or products at face value. Gift Certificates are valid for up to 12 months from the date of purchase. After 12 months, an 8% monthly service free is deducted from the original total. Gift Certificates past the expiration date are considered as monetary value and subject to current prices at Genesis Day Spa and Salon for all services and products.
Gift certificates must be presented upon check in.

GRATUITY

Prices do not include gratuity. Standard gratuity is 18% of total services and will be applied to groups/parties of 3 or more.